Platform
Everything the operation needs, in one system
GreetrOne is built around a single trip record. Dispatch, tracking, passenger management and the driver app are views onto that record — not separate products with an integration between them.
Dispatch
Run the day off one board
Everything a dispatcher touches during a shift, in a single view that updates as work moves.
Live trip board
Every trip for the day with driver, vehicle, passengers, pickup window and current status. Filter by manifest, driver, date or state.
Driver & vehicle assignment
Assign, reassign and swap drivers without losing history. Renames and vehicle changes fan out to every trip and passenger record that referenced them.
Multi-stop trips
Round trips, shuttles and chained pickups modeled as ordered stops rather than duplicated records.
SLA engine
Configurable thresholds for land-to-greet, greet-to-on-board and total trip time, with automatic breach detection.
Bulk operations
Batch driver permissions, batch archiving, and bulk edits across a manifest so a schedule change isn't fifty clicks.
Audit trail
Every change logged with before/after state, who made it and when. Nothing changes anonymously.
Tracking
Flights and vehicles, in real time
Two live feeds — the aircraft and the car — landing on the same trip record.
Real-time flight status
Cirium FlightStats powers scheduled, estimated and actual times plus terminal, gate and baggage claim, pushed in as they change.
Delay & gate-change alerts
Webhook-driven alerts update the trip and flag dispatch when an arrival slips, so pickups get re-timed before the driver is idling.
Continuous GPS
The driver app records position throughout a trip and buffers offline, so tunnels and dead zones don't leave holes in the route.
Dispatch map
Drivers, pickups and drop-offs plotted together, with category filters so the map stays readable during a busy push.
Passenger tracking links
A tokenized link shows the passenger their driver, vehicle, flight status and ETA — and lets them request a change.
Route history
Recorded routes retained for SLA verification, billing disputes and operational review.
Passenger management
Intake that doesn't cost you an afternoon
Clients send what they have. GreetrOne turns it into structured passengers, flights and trips.
Smart import
CSV, XLSX, PDF, DOCX and pasted text. Columns are matched automatically, and anything ambiguous is parsed with an AI fallback and shown for review before it commits.
Passenger records
Names, contacts, flights, bags, notes and preferences kept per passenger, not buried in a trip's comment field.
Manifests
Group passengers by event, client or program. Archive a manifest and its trips and passengers follow.
Client portal
Clients sign in to submit passengers and flights, watch their group's trips and request changes — scoped to their organization only.
Change requests
Pickup-time and reschedule requests arrive as actionable items in dispatch instead of as another text message.
Deduplication
Repeat passengers and repeated addresses are matched on import rather than re-created every event.
Drivers
A real app, not a text thread
Drivers get their own surface with only what they need, and everything they do writes back to dispatch.
Installable driver app
Add to home screen on iOS or Android, or install the native build. PIN sign-in with signed sessions and rate-limited attempts.
Today & upcoming trips
The current run up top, the rest of the schedule below, with passenger details, bags, flight status and notes.
Status lifecycle
En route to passenger, on location, waiting (with wait time tracked), passenger on board, dropped off — one tap each.
Navigation hand-off
Open any pickup or drop-off in the driver's own maps app, chosen at the moment they tap navigate.
Push-to-talk radio
Trip channels, driver channels and a dispatch channel, with transcription that turns a radio call into a suggested status update.
Scoped permissions
Per-driver flags control flight tracking, client contact details and messaging, so contractors see less than staff.
Platform
Built to be operated, not just demoed
The unglamorous parts that decide whether software survives a bad night.
Organizations & roles
Multi-tenant from the data layer up. Clients, dispatchers and drivers each see only their own slice of the system.
SMS with consent
Twilio-backed messaging with opt-in capture, STOP handling, templates and per-message delivery receipts.
Voice control
Create clients, assign drivers, filter the board and query trip state hands-free while you're on a headset.
Reporting & exports
Trip summaries, driver performance and CSV exports for client billing and post-event reporting.
Soft deletes
Archiving cascades predictably and archived records still appear in history, so nothing disappears mid-dispute.
Security
Row-level security, signed sessions, HMAC-verified webhooks and server-side credentials — no keys shipped to the browser.
Want to see it against your own manifest?
Send us a real file from a recent event. We'll import it and walk the trips with you.